Our Services

1. Pre-sale service:

（1）Inquiry and consulting support.

（2）Sample test support.

（3）Please check our factory.

2. After-sales service:

（1）Within 7 days from the date of your local customs clearance: If there is any problem with the machine, we will replace it for you free of charge.

（2）It has been more than 7 days after the local customs clearance, but during the warranty period, if there is any problem with the machine parts, we can replace the old machine parts with new machine parts for free, but you should pay all the transportation costs.

（3）If there is any problem with the machine parts, more than warranty period, we can provide new machine parts at cost price, and you should also pay all transportation costs.

（4）We provide 24-hour technical support via phone and email.

（5）If you have any questions, our technicians can provide you with online remote guidance (Skype / MSN / What is the application / viber / phone / Etc).

（6）The machine has been adjusted before leaving the factory, and the operation panel has been included when leaving the factory. If there are other questions, please let me know.

（7）We have manuals and CDs (guide videos) for software installation, operation, and machine use and maintenance.

3. HUNST Laser Technology Co., Ltd. provides free technical training for all customers around the world until the buyer's workers can operate the machine normally and individually. The main training is as follows:

（1）Train the operation of the control software.

（2）Train the operation of the on/off device in a standard way.

（3）Technical parameter description and its setting range.

（4）Daily cleaning and maintenance of the machine.

（5）Solutions to common hardware problems.

（6）Training on other issues and technical suggestions in daily production.

4. Training can be carried out in the following ways:

（1）Customers' workers can come to our factory to receive the most professional manual training.

（2）We can send engineers to the customer's country/region to train the workers in the customer's target factory. However, customers should pay for air tickets and daily expenses (such as food and accommodation).

（3）Remote training via Internet tools (such as Team-viewer, Skype and other instant messaging software).

5.Service hotline:

24-hour telephone 0086-0769-27223327 0086 13929256735 and e-mail: ht AT hunstlaser.com online technical support.